Listening can be an important skill which allows us to get, understand and examine information that is communicated to us. As humans, we seek to interact on a daily basis with one another. This interaction, involves the two key elements of speaking and being attentive. Relating to Nadig (2010) [speaking] is merely half of the communication process necessary for interpersonal effectiveness. The other half is tuning in and understanding what others connect to us. “
The art of hearing when practiced properly, leads to the improvement of someone’s ability to connect effectively in everyday living. Firstly we must explore the concepts of individuals communication and what role hearing has in it. There’s also different levels and modes of listening that can be applied in different situations. Hearing also takes on an important part in allowing a person to perform duties in a business environment. Not merely is proper being attentive very important to the listener but it can be an integral part of the “aizuchi” process (improves the speaker’s role in communication). Also, understanding and overcoming the barriers to hearing is essential in facilitating highly effective communication skills.
What is human being communication and where does listening match this process? Human being communication can be explained as “The procedure by which meanings are exchanged between people by using a common set of symbols (i. e. usually terminology). ” (Adair, 2003). That is precisely what takes place when humans decide to communicate with one another. In order to relay information, exchange ideas or thoughts, speech an opinion or even to accomplish a need, the sender initiates communication by encoding a message and sending it via a channel to the recipient. However, for the sender to reach your goals in transmitting the meaning, the recipient must be hearing. The recipient may have heard the message but did not necessarily pay attention to it. Reading is the aural reception of the words and sounds we have heard. Tuning in however, requires focus so you can process and present meaning from what has been read. Hearing allows the device to understand and interpret the subject matter that is received.
Listening is also a tool that helps us to tailor our strategy when communicating with others on different levels and gives us the capability to either present or receive response. Everyone’s degree of listening is different given factors such as time, place, feelings, beliefs etc. The appropriate level of hearing and the quantity of importance designated to the connections can also are determined by the goal of the communication and the relationship with the other person. For instance, a stranger can ask us the time and get a reply, or we can pay attention to a spouse’s problem and try to give a solution. In the above settings, you might use an increased level of tuning in when conversing with one’s spouse than the particular level used when presenting an answer to a everyday question.
In human being communication, there are three basic modes of listening. First of all, there is certainly competitive tuning in. This is used whenever we pretend to hear someone else’s perspective but believe ours is better. We listen hoping to find areas to strike and looking for opportunities to present our beliefs to the speaker. A good example of this is during politics debates when prospects only pretend to hear their opposition while planning their rebuttal. The second mode of being attentive is named attentive listening. This is when we concentrate on what the loudspeaker says and show genuine curiosity about the topic. We assume that people have understood what was said but we do not validate the info we receive. The final mode of hearing used is perhaps the main and useful one. This is known as active or reflective tuning in. Active listening is distinguished from other methods of listening as a result of responses process that is included. Active being attentive is applied when the audience is able to genuinely grasp what the speaker is saying and investigations their interpretation and understanding via the procedure of responses. The audience will not merely listen but also verifies what they have comprehended by paraphrasing the information, mirroring the particular loudspeaker has said or by asking for clarification on the subject. These actions show the loudspeaker that the audience has made an authentic effort to listen to his message and understand it. Therefore, dynamic listening is believed to be effective in facilitating successful communication.
In the place of work, employees who practice tuning in in an effective manner, perform better at their individual duties. “For example, when a band of parents were asked to identify the most crucial on-the-job communication skills, being attentive ranked at the top of the list. ” (Sypher, Bostrom and Seibert, 1989). Since effective being attentive contributes to increased knowledge and understanding, more information will be distributed among staff and they will be better outfitted to answer questions, find alternatives and resolve issue in the business. This may eventually bring about increased production in the business and in turn more income, clients etc.
Apart from paying attention to what the speaker says, a worker who is able to listen closely effectively will also listen to what’s not being said. Non-verbal cues such as body gestures and vision contact allow the listener to understand the underlying interpretation of what is being conveyed to them. If the communication however is not face-to-face, but is facilitated over the telephone, the listener must pay careful attention to the paralanguage that can be used. Paralanguage refers to voice pitch, level, silences etc. An example of this in the library setting up can occur when a patron calling with a reference query and the librarian who is being attentive effectively can measure how much the patron already knows about the topic or the precise kind of information they require just by paying attention to the paralanguage used while asking for information. This sort of listening can cause a successful research query.
Since communication can be an interactive process it is merely fair that the presenter experience some rewards as well. One incentive is the improved relationship between the presenter and the audience by using empathic listening. Understanding how to be an empathic listener means that we hear without judging and provide the other person with a forum to share what they consider or feel. “Empathic listening is total response. You reassure, comfort, express heat, and show unconditional positive regard for the other party. ” (Stewart and Cash, 2000). When a person feels they are being paid attention to, they will feel inclined to form a relationship with the listener. In the event the audience can give the loudspeaker feedback and suggest that they are listening, it will encourage the loudspeaker to continue conversing. This is seen to japan as “aizuchi” (interjections during discussion that indicate that the listener is paying attention and that he cares). Therefore, will also make the loudspeaker feel well informed, therefore, leading to open and genuine discussion which enhances communication. Another edge would be that the speaker together with his audience can reach a shared understanding in what each other desires to get from the shared communication. Listening assists the presenter not only in his attempts to talk about his message but it also contributes to the potency of his display.
There are many barriers to hearing that can cause the communication process to be ineffective and these can be broken into two groupings: external and inside. The external barriers include such things as a noisy environment and hearing impairment. These barriers are beyond the control of the listener; he’s unable to overcome them. On the other hand, inside barriers such as “mental sound” (thinking about other activities), negative mentality towards the speaker, competitive tuning in, selective hearing, stereotyping etc. are all within the power of the listener to boost by exercising proper being attentive skills. These obstacles block the flow of information to the listener who does not have the subtleties of the planned message. A good example of this would be if one has a poor preset opinion of an speaker, one won’t give the speaker his full attention and can therefore lose out on the valuable things which were made, which therefore results in miscommunication.
Listening aids humans not only in the search to talk about their message but it addittionally contributes to the improvement and growth of communication skills. Our company is born with the ability to hear however, not to listen. Hearing is not a natural present but we could work towards enhancing it. It is shown that a lot of people pay attention ineffectively plus they do not grasp what’s conveyed to them on a regular basis. This lack of effective listening leads to misunderstanding, confusion and lastly conflict among persons. If sufficient effort is made to improve it, one’s listening will eventually become effective. Once this is achieved, the human communication process can function successfully.