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Interview schedule Essay
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Nov 19th, 2019

Interview schedule Essay

INTERVIEW SCHEDULE

A STUDY ON CUSTOMERS PERCEPTION AND BEHAVIOR TOWARDS COMPUTERIZED BANKING SERVICES IN MADURAI CITY

Gender Male Female

Age Below 30 years 31 -40 years

41 -50 years Above 51 years

Occupational Status Students Employee

Business or Profession Others

Educational Qualification Illiterate School Level

Graduates Post Graduates

Monthly Income Below Rs.5000 Rs.5001 to Rs.10000

Rs.10001 to Rs.20000 Above Rs.20001

Marital Status Married Unmarried

How desire feel you been using Banking Services?

1 year 2 years

3 years 4 years and above

In how abundant banks are you a persistent customer?

One Two

Three Four and above

Are you altogether cognizant of new technologies and whether you are using them?

Yes No

Which banking channels are regularly used by you?

ATM Internet Banking

Phone Banking Mobile Banking

Personal Visit to Bank Feel you using Automated Clearing House (ACH)?

Yes No

Are you cognizant of Electronic Clearing Services (ECS)?

Yes No

If yes, which services feel you repeatedly used in ECS merit?

Salary merit Interest Credit

Dividend merit Pension Credit

Others If yes, which services feel you repeatedly used in ECS something-due?

Telephone Bills electricity Bills

Insurance Premiums Tickets Reservation

Top-Up for mobiles House Tax

Water Tax Donation etc.

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