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Interview schedule Essay
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Nov 19th, 2019

Interview schedule Essay

INTERVIEW SCHEDULE

A STUDY ON CUSTOMERS PERCEPTION AND BEHAVIOR TOWARDS COMPUTERIZED BANKING SERVICES IN MADURAI CITY

Gender Male Female

Age Below 30 years 31 -40 years

41 -50 years Above 51 years

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Occupational Status Students Employee

Business or Profession Others

Educational Qualification Illiterate School Level

Graduates Post Graduates

Monthly Income Below Rs.5000 Rs.5001 to Rs.10000

Rs.10001 to Rs.20000 Above Rs.20001

Marital Status Married Unmarried

How long have you been using Banking Services?

1 year 2 years

3 years 4 years and above

In how many banks are you a permanent customer?

One Two

Three Four and above

Are you completely aware of new technologies and whether you are using them?

Yes No

Which banking channels are frequently used by you?

ATM Internet Banking

Phone Banking Mobile Banking

Personal Visit to Bank Have you using Automated Clearing House (ACH)?

Yes No

Are you aware of Electronic Clearing Services (ECS)?

Yes No

If yes, which services have you often used in ECS credit?

Salary credit Interest Credit

Dividend credit Pension Credit

Others If yes, which services have you often used in ECS debit?

Telephone Bills electricity Bills

Insurance Premiums Tickets Reservation

Top-Up for mobiles House Tax

Water Tax Donation etc.

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