A STUDY ON CUSTOMERS PERCEPTION AND BEHAVIOR TOWARDS COMPUTERIZED BANKING SERVICES IN MADURAI CITY
Gender Male Female
Age Below 30 years 31 -40 years
41 -50 years Above 51 years
Occupational Status Students Employee
Business or Profession Others
Educational Qualification Illiterate School Level
Graduates Post Graduates
Monthly Income Below Rs.5000 Rs.5001 to Rs.10000
Rs.10001 to Rs.20000 Above Rs.20001
Marital Status Married Unmarried
How desire feel you been using Banking Services?
1 year 2 years
3 years 4 years and above
In how abundant banks are you a persistent customer?
Three Four and above
Are you altogether cognizant of new technologies and whether you are using them?
Which banking channels are regularly used by you?
ATM Internet Banking
Phone Banking Mobile Banking
Personal Visit to Bank Feel you using Automated Clearing House (ACH)?
Are you cognizant of Electronic Clearing Services (ECS)?
If yes, which services feel you repeatedly used in ECS merit?
Salary merit Interest Credit
Dividend merit Pension Credit
Others If yes, which services feel you repeatedly used in ECS something-due?
Telephone Bills electricity Bills
Insurance Premiums Tickets Reservation