1.1. Identify different reasons people communicate.
A: People communicate for a variety of reasons. There are several different reasons why people communicate. People communicate each other to: express needs,
share ideas, information,
to express feelings,
to give information and instructions.
1.2. Explain how effective communication affects all aspects of your own work.
A: Effective communication is vital for the social care worker. The service user and the social worker need to understand each other clearly in order for the service user to receive the best possible care.
Successful communication involves the social care worker speaking clearly and using phrases and sentences that service users can understand. This also involves the social care worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably.
1.3. Explain why it is important to observe an individual’s reactions when communicating with them.
A: The social care worker should always observe an individual’s reactions to see whether he or she fully understands what you have said to them. If the service user for example looks confused then the social care worker must then adapt their communication and re-phrase the question or statement. In this way communication will be effective. It is also important to observe an individual’s reactions so as to spot anything that may be worrying them or upsetting them; the social care worker will then have to change their approach – this may be noticed through the service user’s change in facial
expression or body language.
2.1. Find out an individual’s communication and language needs, wishes and preferences.
A: Lady A (Dementia): She likes when somebody use simply words, short sentences and not to loud. Lady B (hearing problems): She likes when staff talk to her louder. Lady C (Autism): She likes when we use the same answers for the same questions.
3.1. Identify barriers to effective communication.
A: Barriers to communication can occur because of speech difficulties due to disabilities or illness for example learning disabilities, dementia, deafness poor eyesight or a stroke. A noisy environment and differences in languages spoken and cultures can also be barriers.
3.4 Identify sources of information and support or services to enable more effective communication.
A: Sources of information and support are immediately available for the social care worker from the supervisor or manager of my care home. There are also specialist services like speech language therapists, translators and interpreters. Further sources could be the internet and the library.
4.1 Explain the term confidentiality.
A: Confidentiality means any information that is held about a particular person is privileged and private. It is the duty of all social care workers to make certain that this information is accessible only to those authorized to have access to it.
4.3 Describe situations where information normally considered to be confidential might need to be passed on.
A: Information about an individual should normally only be shared on a need-to-know basis. All information held within my care home is confidential to the care home as a whole. Other situations where confidential information might need to be passed on is when the individual or someone else is at risk of danger, harm or abuse.
4.4 Explain how and when to seek advice about confidentiality.
A: I would always seek advice from my supervisor or my manager at the earliest opportunity if and when I saw that the information about a service user was being put at risk by the careless behaviour of for example a colleague at work. Depending on the urgency I would either ask them in private in the office or raise this in my supervision.